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FAQs
Frequently Asked Questions
TAP Products
- What makes TAP Kiln Controllers different from other kiln controllers?
- What does TAP Stand For?
- What are the benefits of PID kiln controllers?
- What are the differences between TAP and TAP II?
- What types of kilns are compatible with TAP Controllers?
- Which type of TAP Controller should I purchase for a multi-zone kiln?
- What is the difference between a capacitive touchscreen and a resistive touchscreen? Which one does TAP use and why?
- Which type of TAP Kiln Controller is right for me?
- Can I upgrade my current automatic controller to TAP?
- Should I purchase a Digital Controller, a Conversion Kit, or a Standalone?
- Where can I buy a TAP Controller?
- I bought a kiln with TAP preinstalled. How do I tell if I have a TAP or a TAP II Controller?
Shopping for Kilns
- Where can I purchase a kiln that has a TAP Controller?
- What should I do if I’m shopping for a kiln brand that doesn’t include a TAP Controller as a pre-installed option?
- Can I use a TAP Controller or TAP II Controller on a Skutt kiln?
- Can I use a TAP Controller or TAP II Controller on an Olympic kiln?
- Can I use a TAP Controller or TAP II Controller on a Paragon kiln?
- Can I use a TAP Controller or TAP II Controller on an L&L kiln?
- Can I use a TAP Controller or TAP II Controller on a Cress kiln?
- How do TAP Controllers compare to other default controller options?
TAP Kiln Control Mobile App
- What are the features and benefits of the TAP Kiln Control Mobile app?
- How does TAP Kiln Control Mobile app compare to kiln control apps from manufacturers like Bartlett, Orton, and Skutt?
- The KilnAid and KilnLink apps are free. Why do I have to pay for TAP Kiln Control Mobile?
- What is the difference between a Premium Subscription and a Free Subscription?
- Why is there a subscription fee for the Premium Plan of the TAP Kiln Control Mobile app?
- How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?
- Do I need the TAP WiFi Dongle to use the TAP Kiln Control Mobile app with my controller?
- What are the network requirements supported by TAP Controllers?
- Is there a way for multiple user accounts to monitor the same kiln using TAP Kiln Control Mobile?
- Is a Desktop or Web-Based version of TAP Kiln Control Mobile available?
- I have not been receiving push notifications. What settings need to be in place?
- Does the TAP Kiln Control Mobile app connect directly to the TAP Controller, or does it connect to a separate server first?
- What’s a UID and where do I find it?
- How do I delete a schedule using TAP Kiln Control Mobile?
- I never got my “Remote Start” verification code. How do I fix it?
- What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’
- How do I get Remote Start for my kiln?
- How do I delete my mobile account and all associated data?
Troubleshooting
- I received an Error Message on my controller. What does it mean and how do I fix it?
- My TAP Controller is stuck on the date/time screen and will not respond to my touch. What should I do?
- My TAP Controller won’t respond to touch. What should I do?
- I received an error message stating the firing aborted because the kiln was failing to heat. Is it a faulty relay?
- I am receiving an error message indicating that no thermocouple is present. What should I do?
- My kiln is reading negative temperatures. What should I do?
- Every time I turn the kiln on, the time is adjusted and does not match my local time zone. Can this be fixed?
- My TAP Controller is forgetting the date and time between reboots. Is there a battery on the controller board that needs to be replaced?
- Is there a controller output that can be used to operate a relay for emergency shutdown in case of a runaway situation?
- What’s a UID and where do I find it?
- My screen is blank and dark, but there is a flashing blue LED light inside. What should I do?
- What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’
- If I experience an issue with my controller, what are the first things I should try to do to resolve the issue?
- My controller isn’t displaying any available wireless networks. What should I do?
- How do I tell if I have a TAP or a TAP II Controller?
- My controller isn’t connecting to my network. How do I fix it?
Warranty & Repairs
Installation, Schematics, & Startup
- How do I install a TAP Kiln Controller?
- Can the TAP controller be wired to more than one thermocouple?
- What is the TAP Controller voltage, current, or power rating?
- What is the TAP II Controller voltage, current, or power rating?
- What is the TAP&Go voltage, current, or power rating?
- What is the TAP Monitor voltage, current, or power rating?
- What is the TAP Micro voltage, current, or power rating?
- What type of relay should I use with my TAP Controller?
- What type of thermocouple should I pair with my TAP Controller?
- What components are required to support installation of TAP?
- I installed my controller. What do I do next?
- Where can I find wiring diagrams for a DIY install or kiln build?
- Can I delete the pre-programmed schedules that came with my kiln?
Firing & Schedule Operations
- How do I create, edit, delete, or execute a firing schedule?
- How do I execute firing operations such as Delay Start, Abort Firing, Skip Step, or View Firing Graph?
- Is there a way to transfer schedules from a previous kiln without entering all of them manually?
- I accidentally deleted all the preset programs that came with my kiln. Is there a way to get them back?
- What are the pre-programmed schedules that came with my kiln for?
- I have a TAP Controller operating in Salt Bath mode. Can I program my kiln to switch from the chamber thermocouple to a salt pot thermocouple at a specific temperature?
- Is there a way to increase the hold time of the current step?
- How do I add or remove a firing schedule to my Favorites list?
Logs & Diagnostics
Settings
- Where do I access settings on my controller?
- What are the advanced settings? How can I obtain the advanced settings password?
- How do I enter my energy cost and set up kiln firing cost tracking?
- Is there a way I can get the total electric costs for the year without having to open each log to get the cost per firing?
- Where can I find information on entering the relay, element, and thermocouple life expectancy associated with my kiln?
- What is the delay start entry format? Does it mean the start time or the amount of time from now that the kiln will start?
- Does the TAP Controller allow adjustment of cycle time to take advantage of the faster switching of Solid State Relays?
Alerts & Alarms
Controller Upgrades
WiFi & Connectivity
- How do I connect the TAP Controller to my Wireless Network/Internet?
- My TAP Kiln Control Mobile app shows "offline." What should I do?
- The controller indicates that it is connected to the internet, but the IP address shows “disconnected”. What should I do?
- Do I need the WiFi dongle to connect the TAP controller to WiFi?
- The WiFi icon is visible on my TAP controller, but the network screen doesn’t offer any networks to join. What should I do?
- What functionality does the TAP Kiln Controller WiFi dongle provide?
- Do I need a WiFi dongle for a TAP II Controller?
- How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?
Software Updates
- Is it important to update the controller software regularly?
- Where can I find information on the latest controller features and bug fixes?
- How do I update my TAP Controller?
- How do I update my TAP Kiln Control Mobile app?
- How do I know which version of TAP Kiln Controller Software my controller is currently running?