First, you need to ensure that you’re connected to a supported network.
TAP Controllers are only able to connect to wireless networks that meet the following requirements:
- 2.4 GHz wireless network with WEP, WPA, or WPA2 security.
- Unsecured networks are also supported – but networks that use a captive portal (a la many cafes and airports) are not.
- WPA3 and EAP networks are not supported.
- Signal strength of at least two bars is recommended (network latency or weak signal strength can prevent your controller can negatively affect controller online status).
If you were already connected to a network that fits these requirements and haven’t changed your network name or network password, then most likely there was a connection timeout and a simple reboot will solve it. To reboot your controller, turn it off and on again and then wait 10 minutes.
If you have never connected to the network before, or you recently changed your network name or network password, please follow the instructions below:
On your controller, go to Menu>Settings>Network. Then select the Wireless tab. From there, select your preferred wireless network and press Connect to Network. Enter your WiFi’s password, if applicable. When the controller returns to the Status tab, power off the controller, and then power back on. Recheck connection status in the TAP Kiln Control Mobile app.
Additionally, hardware problems may cause your controller to have issues connecting to your wireless network. For the original TAP Controller, inspect your WiFi dongle and make sure it is securely connected to the USB port. For the TAP II Controller inspect the WiFi antenna – make sure it is unobstructed and pointed towards your router and doesn’t have any signs of damage.
If the problem persists, please contact SDS Industries for further troubleshooting assistance.