--- title: FAQs | Help Center description: Frequently Asked Questions --- [Skip to content](https://help.kilncontrol.com/knowledge/faqs#main-content) English Show submenu for translations [Contact us](https://help.kilncontrol.com/knowledge/kb-tickets/new) [![SDS\_Industries\_Logo-1.png\]](https://help.kilncontrol.com/hs-fs/hubfs/SDS_Industries_Logo-1.png?height=45&name=SDS_Industries_Logo-1.png)](https://www.kilncontrol.com/) - [FAQs](https://help.kilncontrol.com/knowledge/faqs?hsLang=en) - [Software Updates](https://help.kilncontrol.com/knowledge/software-updates?hsLang=en) - [Instructions](https://help.kilncontrol.com/knowledge) - [Website](https://www.kilncontrol.com/) Open main navigation Close main navigation - [FAQs](https://help.kilncontrol.com/knowledge/faqs?hsLang=en) - [Software Updates](https://help.kilncontrol.com/knowledge/software-updates?hsLang=en) - [Instructions](https://help.kilncontrol.com/knowledge) - [Website](https://www.kilncontrol.com/) - English Show submenu for translations - [Contact us](https://help.kilncontrol.com/knowledge/kb-tickets/new) - [Go to kilncontrol.com](https://www.kilncontrol.com/) [Go to kilncontrol.com](https://www.kilncontrol.com/) Welcome to the SDS Industries Knowledge Base - There are no suggestions because the search field is empty. 1. 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[FAQs](https://help.kilncontrol.com/knowledge/faqs) # FAQs Frequently Asked Questions ## TAP Products - [What makes TAP Kiln Controllers different from other kiln controllers?](https://help.kilncontrol.com/knowledge/what-makes-tap-kiln-controllers-different) - [What improvements does TAP II Pro bring to the TAP Kiln Control Ecosystem?](https://help.kilncontrol.com/knowledge/tap-ii-pro) - [What does TAP Stand For?](https://help.kilncontrol.com/knowledge/what-does-tap-stand-for) - [What are the benefits of PID kiln controllers?](https://help.kilncontrol.com/knowledge/benefits-of-pid-kiln-controllers) - [What are the differences between TAP II and TAP II Pro?](https://help.kilncontrol.com/knowledge/differences-between-tap-ii-and-tap-ii-pro) - [What types of kilns are compatible with TAP Controllers?](https://help.kilncontrol.com/knowledge/what-types-of-kilns-are-compatible-with-tap-controllers) - [Which type of TAP Controller should I purchase for a multi-zone kiln?](https://help.kilncontrol.com/knowledge/which-type-of-tap-controller-should-i-purchase-for-a-multi-zone-kiln) - [What is the difference between a capacitive touchscreen and a resistive touchscreen? Which one does TAP use and why?](https://help.kilncontrol.com/knowledge/capacitive-vs-resistive-touchscreens) - [Which type of TAP Kiln Controller is right for me?](https://help.kilncontrol.com/knowledge/types-of-tap-kiln-controllers) - [Can I upgrade my current automatic controller to TAP?](https://help.kilncontrol.com/knowledge/automatic-controller-replacement) - [Should I purchase a Digital Controller, a Conversion Kit, or a Standalone?](https://help.kilncontrol.com/knowledge/should-i-purchase-a-controller-a-conversion-kit-or-a-standalone) - [Where can I buy a TAP Controller?](https://help.kilncontrol.com/knowledge/buy-a-tap-controller) - [I bought a kiln with TAP preinstalled. How do I tell if I have an original TAP, TAP II, or TAP II Pro Controller?](https://help.kilncontrol.com/knowledge/difference-between-tap-and-tap-ii) - [How do I tell if I have a TAP, a TAP II, or a TAP II Pro Controller?](https://help.kilncontrol.com/knowledge/how-do-i-tell-if-i-have-a-tap-or-a-tap-ii-controller) See less ▼ ## Shopping for Kilns - [Where can I purchase a kiln that has a TAP Controller?](https://help.kilncontrol.com/knowledge/where-can-i-purchase-a-kiln-that-has-a-tap-controller) - [What should I do if I’m shopping for a kiln brand that doesn’t include a TAP Controller as a pre-installed option?](https://help.kilncontrol.com/knowledge/what-should-i-do-if-im-shopping-for-a-kiln-brand-that-doesnt-include-a-tap-controller-as-a-pre-installed-option) - [Can I use a TAP II or TAP II Pro Controller on a Skutt kiln?](https://help.kilncontrol.com/knowledge/tap-controller-skutt-kiln) - [Can I use a TAP II or TAP II Pro Controller on an Olympic kiln?](https://help.kilncontrol.com/knowledge/tap-controller-on-an-olympic-kiln) - [Can I use a TAP II or TAP II Pro Controller on a Paragon kiln?](https://help.kilncontrol.com/knowledge/tap-controller-paragon-kiln) - [Can I use a TAP II or TAP II Pro Controller on an L&L kiln?](https://help.kilncontrol.com/knowledge/tap-controller-ll-kiln) - [Can I use a TAP II or TAP II Pro Controller on a Cress kiln?](https://help.kilncontrol.com/knowledge/a-tap-controller-cress-kiln) - [How do TAP Controllers compare to other default controller options?](https://help.kilncontrol.com/knowledge/tap-controllers-vs-other-controllers) See less ▼ ## TAP Kiln Control Mobile App - [What are the features and benefits of the TAP Kiln Control Mobile app?](https://help.kilncontrol.com/knowledge/benefits-of-tap-kiln-control-mobile-app) - [How do reviews for TAP Kiln Control Mobile compare to kiln control apps from other manufacturers?](https://help.kilncontrol.com/knowledge/how-does-tap-kiln-control-mobile-app-compare-to-kiln-control-apps-from-manufacturers-like-bartlett-orton-and-skutt) - [The KilnAid and KilnLink apps are free. Why do I have to pay for TAP Kiln Control Mobile?](https://help.kilncontrol.com/knowledge/kilnaid-kilnlink-comparison) - [What is the difference between a Premium Subscription and a Free Subscription for TAP Kiln Control Mobile?](https://help.kilncontrol.com/knowledge/premium-subscription-vs-free-subscription) - [Why is there a subscription fee for the Premium Plan of the TAP Kiln Control Mobile app?](https://help.kilncontrol.com/knowledge/subscription-fees) - [How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?](https://help.kilncontrol.com/knowledge/set-up-tap-kiln-control-mobile-app) - [Do I need the TAP WiFi Dongle to use the TAP Kiln Control Mobile app with my controller?](https://help.kilncontrol.com/knowledge/tap-wifi-dongle) - [What network requirements are supported by TAP Kiln Controllers?](https://help.kilncontrol.com/knowledge/what-are-the-network-requirements-supported-by-tap-controllers) - [Is there a way for multiple user accounts to monitor the same kiln using TAP Kiln Control Mobile?](https://help.kilncontrol.com/knowledge/multiple-user-accounts) - [Is a Desktop or Web-Based version of TAP Kiln Control Mobile available?](https://help.kilncontrol.com/knowledge/desktop-web-based-version) - [I have not been receiving push notifications. What settings need to be in place?](https://help.kilncontrol.com/knowledge/push-notification-settings) - [Does the TAP Kiln Control Mobile app connect directly to the TAP Controller, or does it connect to a separate server first?](https://help.kilncontrol.com/knowledge/mobile-app-server-connection) - [What’s a UID and where do I find it?](https://help.kilncontrol.com/knowledge/uid) - [How do I delete a schedule using TAP Kiln Control Mobile?](https://help.kilncontrol.com/knowledge/delete-schedule-with-tap-mobile) - [I never got my “Remote Start” verification code. How do I fix it?](https://help.kilncontrol.com/knowledge/remote-start-verification-code) - [What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’](https://help.kilncontrol.com/knowledge/kiln-control-mobile-app-connectivity) - [How do I get Remote Start for my kiln?](https://help.kilncontrol.com/knowledge/remote-start-for-my-kiln) - [How do I delete my mobile account and all associated data?](https://help.kilncontrol.com/knowledge/delete-mobile-account) See less ▼ ## Troubleshooting - [I received an error message on my controller. What does it mean and how do I fix it?](https://help.kilncontrol.com/knowledge/error-message) - [My TAP Controller is stuck on the date/time screen and will not respond to my touch. What should I do?](https://help.kilncontrol.com/knowledge/controller-stuck) - [My TAP Controller won’t respond to touch. What should I do?](https://help.kilncontrol.com/knowledge/controller-wont-respond-to-touch) - [I received an error message stating the firing aborted because the kiln was failing to heat. Is it a faulty relay?](https://help.kilncontrol.com/knowledge/failing-to-heat) - [I am receiving an error message indicating that no thermocouple is present. What should I do?](https://help.kilncontrol.com/knowledge/no-thermocouple-present) - [My kiln is reading negative temperatures. What should I do?](https://help.kilncontrol.com/knowledge/negative-temperatures) - [Every time I turn the kiln on, the time is adjusted and does not match my local time zone. Can this be fixed?](https://help.kilncontrol.com/knowledge/every-time-i-turn-the-kiln-on-the-time-is-adjusted-and-does-not-match-my-local-time-zone.-can-this-be-fixed-1) - [My TAP Controller is forgetting the date and time between reboots. Is there a battery on the controller board that needs to be replaced?](https://help.kilncontrol.com/knowledge/forgetting-the-date-and-time) - [Is there a controller output that can be used to operate a relay for emergency shutdown in case of a runaway situation?](https://help.kilncontrol.com/knowledge/emergency-shutdown) - [What’s a UID and where do I find it?](https://help.kilncontrol.com/knowledge/whats-a-uid) - [My screen is blank and dark, but there is a flashing blue LED light inside. What should I do?](https://help.kilncontrol.com/knowledge/blank-screen) - [If I experience an issue with my controller, what are the first things I should try to do to resolve the issue?](https://help.kilncontrol.com/knowledge/first-troubleshooting-steps) - [What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’](https://help.kilncontrol.com/knowledge/showing-offline) - [My controller isn’t displaying any available wireless networks. What should I do?](https://help.kilncontrol.com/knowledge/no-available-networks) - [My controller isn’t connecting to my network. How do I fix it?](https://help.kilncontrol.com/knowledge/controller-not-connecting) See less ▼ ## Warranty & Repairs - [Do TAP Kiln Controllers include a warranty? What are the terms?](https://help.kilncontrol.com/knowledge/warranty-terms) - [What are signs my TAP Controller needs repairs?](https://help.kilncontrol.com/knowledge/signs-my-controller-needs-repairs) - [How do I send in my TAP Controller for repairs? How long do repairs take?](https://help.kilncontrol.com/knowledge/repair-information) - [If it’s determined my controller needs repair, what are the next steps?](https://help.kilncontrol.com/knowledge/repair-steps) ## Installation, Schematics, & Startup - [How do I install a TAP Kiln Controller?](https://help.kilncontrol.com/knowledge/how-do-i-install-a-tap-kiln-controller) - [Can the TAP Controller be wired to more than one thermocouple?](https://help.kilncontrol.com/knowledge/multiple-thermocouples) - [What is the voltage, current, and power rating for the original TAP Controller?](https://help.kilncontrol.com/knowledge/tap-power-rating) - [What is the voltage, current, and power rating for the TAP II Pro Controller?](https://help.kilncontrol.com/knowledge/tap-ii-pro-power) - [What is the voltage, current, and power rating for the TAP II Controller?](https://help.kilncontrol.com/knowledge/tap-ii-power) - [What is the voltage, current, or power rating for TAP&Go?](https://help.kilncontrol.com/knowledge/tap-go-power) - [What is the voltage, current, or power rating for TAP Monitor?](https://help.kilncontrol.com/knowledge/tap-monitor-power) - [What is the voltage, current, or power rating for TAP Micro?](https://help.kilncontrol.com/knowledge/tap-micro-power) - [What type of relay should I use with my TAP Controller?](https://help.kilncontrol.com/knowledge/relays) - [What type of thermocouple should I use with my TAP Controller?](https://help.kilncontrol.com/knowledge/thermocouple-compatibility) - [What components are required to support installation of TAP?](https://help.kilncontrol.com/knowledge/required-components) - [I installed my controller. What do I do next?](https://help.kilncontrol.com/knowledge/start-up) - [Where can I find wiring diagrams for a DIY install or kiln build?](https://help.kilncontrol.com/knowledge/wiring-diagrams) - [Can I delete the preprogrammed schedules that came with my kiln?](https://help.kilncontrol.com/knowledge/can-i-delete-the-pre-programmed-schedules-that-came-with-my-kiln-1) See less ▼ ## Firing & Schedule Operations - [How do I create, edit, delete, or execute a firing schedule?](https://help.kilncontrol.com/knowledge/firing-schedules) - [How can I use Cone Fire Mode for faster, more precise ceramic firings?](https://help.kilncontrol.com/knowledge/cone-fire) - [How do I execute firing operations such as Delay Start, Abort Firing, Skip Step, or View Firing Graph?](https://help.kilncontrol.com/knowledge/firing-operations) - [Is there a way to transfer schedules from a previous kiln without entering all of them manually?](https://help.kilncontrol.com/knowledge/transfer-schedules) - [I accidentally deleted all the preset programs that came with my kiln. Is there a way to get them back?](https://help.kilncontrol.com/knowledge/recover-schedules) - [What are the pre-programmed schedules that came with my kiln for?](https://help.kilncontrol.com/knowledge/pre-programmed-schedules) - [I have a TAP Controller operating in Salt Bath mode. Can I program my kiln to switch from the chamber thermocouple to a salt pot thermocouple at a specific temperature?](https://help.kilncontrol.com/knowledge/switch-modes) - [Is there a way to increase the hold time of the current step?](https://help.kilncontrol.com/knowledge/increase-hold-time) - [How do I add or remove a firing schedule to my Favorites list?](https://help.kilncontrol.com/knowledge/how-do-i-add-or-remove-a-firing-schedule-to-my-favorites-list) See less ▼ ## Logs & Diagnostics - [Where do I access Error Logs?](https://help.kilncontrol.com/knowledge/error-logs) - [Where do I access Firing Logs?](https://help.kilncontrol.com/knowledge/where-do-i-access-firing-logs) - [Can I download Firing Logs for examination on a desktop?](https://help.kilncontrol.com/knowledge/download-firing-logs) - [How do I export firing logs?](https://help.kilncontrol.com/knowledge/export-logs) - [How do I setup preventative maintenance alerts?](https://help.kilncontrol.com/knowledge/preventative-maintenance-alerts) ## Settings - [Where do I access settings on my controller?](https://help.kilncontrol.com/knowledge/access-settings) - [What are the advanced settings? How can I obtain the advanced settings password?](https://help.kilncontrol.com/knowledge/advanced-settings) - [How do I enter my energy cost and set up kiln firing cost tracking?](https://help.kilncontrol.com/knowledge/cost-settings) - [Is there a way I can get the total electric costs for the year without having to open each log to get the cost per firing?](https://help.kilncontrol.com/knowledge/annualized-electric-cost) - [Where can I find information on entering the relay, element, and thermocouple life expectancy associated with my kiln?](https://help.kilncontrol.com/knowledge/life-expectancy) - [What is entry format for delay start? Does it mean the start time or the amount of time from now that the kiln will start?](https://help.kilncontrol.com/knowledge/delay-start) - [With the TAP Controller, can you to adjust cycle times to take advantage of the faster switching of Solid-State Relays?](https://help.kilncontrol.com/knowledge/adjust-cycle-time) See less ▼ ## Alerts & Alarms - [What is the difference between Alerts and Alarms?](https://help.kilncontrol.com/knowledge/alerts-and-alarms) - [What types of Alerts do TAP Controllers include?](https://help.kilncontrol.com/knowledge/alerts) - [What types of Alarms do TAP Controllers include?](https://help.kilncontrol.com/knowledge/what-types-of-alarms-do-tap-controllers-include) - [How do I turn on/off Alerts and Alarms?](https://help.kilncontrol.com/knowledge/alarms-on-off) ## Controller Upgrades - [Can I upgrade my manual kiln with a kiln sitter to a TAP Kiln Controller?](https://help.kilncontrol.com/knowledge/upgrade-manual-kilns) - [Can I upgrade my current digital kiln controller to TAP?](https://help.kilncontrol.com/knowledge/upgrade-automatic-controller) ## WiFi & Connectivity - [How do I connect the TAP Controller to my Wireless Network/Internet?](https://help.kilncontrol.com/knowledge/connect-to-network) - [My TAP Kiln Control Mobile app shows "offline." What should I do?](https://help.kilncontrol.com/knowledge/shows-offline) - [The controller indicates that it is connected to the internet, but the IP address shows “disconnected”. What should I do?](https://help.kilncontrol.com/knowledge/ip-address-offline) - [Do I need the WiFi dongle to connect the original TAP Controller to WiFi?](https://help.kilncontrol.com/knowledge/wifi-dongle) - [The WiFi icon is visible on my TAP controller, but the network screen isn't showing any available networks to join. What should I do?](https://help.kilncontrol.com/knowledge/no-networks-available) - [What functionality does the TAP Kiln Controller WiFi dongle provide?](https://help.kilncontrol.com/knowledge/dongle-functionality) - [Do I need a WiFi dongle for a TAP II or a TAP II Pro Controller?](https://help.kilncontrol.com/knowledge/tap-ii-wifi) - [How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?](https://help.kilncontrol.com/knowledge/link-to-mobile-app) See less ▼ ## Software Updates - [Is it important to update my kiln controller software regularly?](https://help.kilncontrol.com/knowledge/regular-software-update) - [Where can I find information on the latest controller features and bug fixes?](https://help.kilncontrol.com/knowledge/features-and-fixes) - [How do I update my TAP Controller?](https://help.kilncontrol.com/knowledge/update-my-tap-controller) - [How do I update my TAP Kiln Control Mobile app?](https://help.kilncontrol.com/knowledge/update-tap-kiln-control-mobile-app) - [How do I know which version of TAP Kiln Controller Software my controller is currently running?](https://help.kilncontrol.com/knowledge/controller-software-version) - [FAQs](https://help.kilncontrol.com/knowledge/faqs#main-content) - [TAP Products](https://help.kilncontrol.com/knowledge/faqs#tap-products) - [Shopping for Kilns](https://help.kilncontrol.com/knowledge/faqs#shopping-for-kilns) - [TAP Kiln Control Mobile App](https://help.kilncontrol.com/knowledge/faqs#tap-kiln-control-mobile-app) - [Troubleshooting](https://help.kilncontrol.com/knowledge/faqs#troubleshooting) - [Warranty & Repairs](https://help.kilncontrol.com/knowledge/faqs#warranty-repairs) - [Installation, Schematics, & Startup](https://help.kilncontrol.com/knowledge/faqs#installation-schematics-startup) - [Firing & Schedule Operations](https://help.kilncontrol.com/knowledge/faqs#firing-schedule-operations) - [Logs & Diagnostics](https://help.kilncontrol.com/knowledge/faqs#logs-diagnostics) - [Settings](https://help.kilncontrol.com/knowledge/faqs#settings) - [Alerts & Alarms](https://help.kilncontrol.com/knowledge/faqs#alerts-alarms) - [Controller Upgrades](https://help.kilncontrol.com/knowledge/faqs#controller-upgrades) - [WiFi & Connectivity](https://help.kilncontrol.com/knowledge/faqs#wifi-connectivity) - [Software Updates](https://help.kilncontrol.com/knowledge/faqs#software-updates) - [Software Updates](https://help.kilncontrol.com/knowledge/software-updates#main-content) - [TAP Software Update](https://help.kilncontrol.com/knowledge/software-updates#tap-software-update) - [Instructions](https://help.kilncontrol.com/knowledge/instructions) - [FAQs](https://help.kilncontrol.com/knowledge/faqs?hsLang=en) - [Software Updates](https://help.kilncontrol.com/knowledge/software-updates?hsLang=en) - [Instructions](https://help.kilncontrol.com/knowledge) - [Website](https://www.kilncontrol.com/) [![Chill listening crop-3](https://help.kilncontrol.com/hs-fs/hubfs/SDS%20Industries%20Logo_1.png?width=260&height=45&name=SDS%20Industries%20Logo_1.png "Chill listening crop-3")](https://www.kilncontrol.com/) kilncontrol.com Help Center Copyright © 2026, SDS Industries