Before sending in your controller for repair, contact your kiln manufacturer to concern whether the issue is related to your controller.
Before sending your controller in for repairs, please contact your kiln’s manufacturer for troubleshooting. They will be able to walk you through troubleshooting and help you confirm whether the issue is related to your TAP Controller or another component of your kiln.If it’s determined that your controller requires repairs, in-depth information about repairs can be found here. If you believe your controller requires repairs, please send us an in-depth description of your issue here. We will provide additional troubleshooting, run diagnostics for your controller, and help initiate the repair process if necessary. Depending on the issue, we’ll give you a timetable for repairs and do everything in our power to get you back up and running as soon as possible!