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Help Center

FAQs

FAQs

Frequently Asked Questions

TAP Products

What makes TAP Kiln Controllers different from other kiln controllers?

What does TAP Stand For?

What are the benefits of PID kiln controllers?

What are the differences between TAP and TAP II?

What types of kilns are compatible with TAP Controllers?

Which type of TAP Controller should I purchase for a multi-zone kiln?

What is the difference between a capacitive touchscreen and a resistive touchscreen? Which one does TAP use and why?

Which type of TAP Kiln Controller is right for me?

Can I upgrade my current automatic controller to TAP?

Should I purchase a Digital Controller, a Conversion Kit, or a Standalone?

Where can I buy a TAP Controller?

I bought a kiln with TAP preinstalled. How do I tell if I have a TAP or a TAP II Controller?

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Shopping for Kilns

Where can I purchase a kiln that has a TAP Controller?

What should I do if I’m shopping for a kiln brand that doesn’t include a TAP Controller as a pre-installed option?

Can I use a TAP Controller or TAP II Controller on a Skutt kiln?

Can I use a TAP Controller or TAP II Controller on an Olympic kiln?

Can I use a TAP Controller or TAP II Controller on a Paragon kiln?

Can I use a TAP Controller or TAP II Controller on an L&L kiln?

Can I use a TAP Controller or TAP II Controller on a Cress kiln?

How do TAP Controllers compare to other default controller options?

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TAP Kiln Control Mobile App

What are the features and benefits of the TAP Kiln Control Mobile app?

How does TAP Kiln Control Mobile app compare to kiln control apps from manufacturers like Bartlett, Orton, and Skutt?

The KilnAid and KilnLink apps are free. Why do I have to pay for TAP Kiln Control Mobile?

What is the difference between a Premium Subscription and a Free Subscription?

Why is there a subscription fee for the Premium Plan of the TAP Kiln Control Mobile app?

How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?

Do I need the TAP WiFi Dongle to use the TAP Kiln Control Mobile app with my controller?

What are the network requirements supported by TAP Controllers?

Is there a way for multiple user accounts to monitor the same kiln using TAP Kiln Control Mobile?

Is a Desktop or Web-Based version of TAP Kiln Control Mobile available?

I have not been receiving push notifications. What settings need to be in place?

Does the TAP Kiln Control Mobile app connect directly to the TAP Controller, or does it connect to a separate server first?

What’s a UID and where do I find it?

How do I delete a schedule using TAP Kiln Control Mobile?

I never got my “Remote Start” verification code. How do I fix it?

What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’

How do I get Remote Start for my kiln?

How do I delete my mobile account and all associated data?

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Troubleshooting

I received an Error Message on my controller. What does it mean and how do I fix it?

My TAP Controller is stuck on the date/time screen and will not respond to my touch. What should I do?

My TAP Controller won’t respond to touch. What should I do?

I received an error message stating the firing aborted because the kiln was failing to heat. Is it a faulty relay?

I am receiving an error message indicating that no thermocouple is present. What should I do?

My kiln is reading negative temperatures. What should I do?

Every time I turn the kiln on, the time is adjusted and does not match my local time zone. Can this be fixed?

My TAP Controller is forgetting the date and time between reboots. Is there a battery on the controller board that needs to be replaced?

Is there a controller output that can be used to operate a relay for emergency shutdown in case of a runaway situation?

What’s a UID and where do I find it?

My screen is blank and dark, but there is a flashing blue LED light inside. What should I do?

If I experience an issue with my controller, what are the first things I should try to do to resolve the issue?

What should I do if my Kiln Control Mobile app is showing my kiln as being ‘offline?’

My controller isn’t displaying any available wireless networks. What should I do?

My controller isn’t connecting to my network. How do I fix it?

How do I tell if I have a TAP or a TAP II Controller?

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Warranty & Repairs

Do TAP Kiln Controllers include a warranty? What are the terms?

What are signs my TAP Controller needs repairs?

How do I send in my TAP Controller for repairs? How long do repairs take?

If it’s determined my controller needs repair, what are the next steps?

Installation, Schematics, & Startup

How do I install a TAP Kiln Controller?

Can the TAP controller be wired to more than one thermocouple?

What is the TAP Controller voltage, current, or power rating?

What is the TAP II Controller voltage, current, or power rating?

What is the TAP&Go voltage, current, or power rating?

What is the TAP Monitor voltage, current, or power rating?

What is the TAP Micro voltage, current, or power rating?

What type of relay should I use with my TAP Controller?

What type of thermocouple should I pair with my TAP Controller?

What components are required to support installation of TAP?

I installed my controller. What do I do next?

Where can I find wiring diagrams for a DIY install or kiln build?

Can I delete the pre-programmed schedules that came with my kiln?

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Firing & Schedule Operations

How do I create, edit, delete, or execute a firing schedule?

How do I execute firing operations such as Delay Start, Abort Firing, Skip Step, or View Firing Graph?

Is there a way to transfer schedules from a previous kiln without entering all of them manually?

I accidentally deleted all the preset programs that came with my kiln. Is there a way to get them back?

What are the pre-programmed schedules that came with my kiln for?

I have a TAP Controller operating in Salt Bath mode. Can I program my kiln to switch from the chamber thermocouple to a salt pot thermocouple at a specific temperature?

Is there a way to increase the hold time of the current step?

How do I add or remove a firing schedule to my Favorites list?

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Logs & Diagnostics

Where do I access Error Logs?

Where do I access Firing Logs?

Can I download Firing Logs for examination on a desktop?

How do I export logs?

How do I setup preventative maintenance alerts?

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Settings

Where do I access settings on my controller?

What are the advanced settings? How can I obtain the advanced settings password?

How do I enter my energy cost and set up kiln firing cost tracking?

Is there a way I can get the total electric costs for the year without having to open each log to get the cost per firing?

Where can I find information on entering the relay, element, and thermocouple life expectancy associated with my kiln?

What is the delay start entry format? Does it mean the start time or the amount of time from now that the kiln will start?

Does the TAP Controller allow adjustment of cycle time to take advantage of the faster switching of Solid State Relays?

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Alerts & Alarms

What is the difference between Alerts and Alarms?

What types of Alerts do TAP Controllers include?

What types of Alarms do TAP Controllers include?

How do I turn on/off Alerts and Alarms?

Controller Upgrades

Can I upgrade my manual kiln with a kiln sitter to a TAP controller?

Can I upgrade my current automatic controller to TAP?

WiFi & Connectivity

How do I connect the TAP Controller to my Wireless Network/Internet?

My TAP Kiln Control Mobile app shows "offline." What should I do?

The controller indicates that it is connected to the internet, but the IP address shows “disconnected”. What should I do?

Do I need the WiFi dongle to connect the TAP controller to WiFi?

The WiFi icon is visible on my TAP controller, but the network screen doesn’t offer any networks to join. What should I do?

What functionality does the TAP Kiln Controller WiFi dongle provide?

Do I need a WiFi dongle for a TAP II Controller?

How do I set up the TAP Kiln Control Mobile app and link my account to my TAP Controller?

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Software Updates

Is it important to update the controller software regularly?

Where can I find information on the latest controller features and bug fixes?

How do I update my TAP Controller?

How do I update my TAP Kiln Control Mobile app?

How do I know which version of TAP Kiln Controller Software my controller is currently running?

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