Comprehensive steps for resolving controller connectivity issues are below...
First, please verify that you’re attempting to connect to a supported network. Network requirements are below:
- 2.4 GHz wireless network with WEP, WPA, or WPA2 security.
- Unsecured networks are also supported – but networks that use a captive portal (a la many cafes and airports) are not.
- WPA3 and EAP networks are not supported.
- Signal strength of at least two bars is recommended (network latency or weak signal strength can prevent your controller can negatively affect controller online status).
If you recently changed your network name or password, you will need to complete the following steps On your controller, go to Menu>Settings>Network. Then select the Wireless tab. From there, select your preferred wireless network and press Connect to Network. Enter your WiFi’s password, if applicable. When the controller returns to the Status tab, power off the controller, and then power back on. Recheck connection status in the TAP Kiln Control Mobile app.
If you haven’t recently changed your network name or password, then most likely there was a connection timeout and a simple reboot will solve it. To reboot your controller, turn it off and on again and then wait 10 minutes.
If those steps don’t work, inspect relevant hardware components on your controller:
- For the original TAP Controller, verify that the WiFi Dongle is securely connected to the USB drive.
- For the TAP II Controller, inspect the antenna and make sure it is unobstructed and pointed towards your router and doesn’t have any signs of damage.
Also, check the on-screen messages on your controller. These can often help pinpoint the issue.